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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Terry

February 23, 2024

5  out of  5 rating by Stephen Terry
"Nancy cares about you. She's a knowledgeable risk advisor and also a good neighbor. She isn't afraid to roll up her sleeves to get to work and will get involved. I've never had an agent like her. I saw my previous Agent twice and spoke them once. You walk into Nancy's office and you're treated like family."
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Floreisha Washington

February 21, 2024

5  out of  5 rating by Floreisha Washington
"Absolutely amazing service! Elizabeth did a phenomenal job explaining my options, verifying all information was pertinent to me, & very personable. She was able to get me great coverage for home & auto, & offered to assist with life insurance as well. I've never dealt with such a knowledgeable & attentive agent!"
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Wanda Gregory

February 8, 2024

5  out of  5 rating by Wanda Gregory
"Thank you very much for all you’ve done Always have a smile and great to talk too"
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Brooklyn McCann

January 18, 2024

5  out of  5 rating by Brooklyn McCann
"I have nothing but great things to say about Nancy Baca State Farm. Every person I have spoken with is highly professional and accommodating. Today, I worked with Elizabeth and she was wonderful. She answered any questions I had and was very prompt with responding."
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Guy Bouchard

December 28, 2023

5  out of  5 rating by Guy Bouchard
"Nancy has been my family State Farm agent for 15-20 years. We have had regular discussions about my family insurance needs and she always made sure that we have the right insurance package and worked on identifying all applicable discounts. Recently, several of our buildings had hail damages. Nancy visited to assess the problems and stayed in communication with us until it was resolved. She even helped out when we had issues with the complex assessment. I recommend Nancy to anyone seeking a partner in the insurance industry."
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Jessica Estrada

December 22, 2023

5  out of  5 rating by Jessica Estrada
"Always making sure that the best possible coverage is what we get."
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Jacob Benskin

October 26, 2023

5  out of  5 rating by Jacob Benskin
"Great customer service, Kate and Elizabeth were very helpful for my needs."
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Amy Mitchell

October 20, 2023

5  out of  5 rating by Amy Mitchell
"I had an outdated check from state farm in another state. Nancy Baca's office helped me to get information on it! 10 of 10. Great service!"
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Rebecca Stroud

October 12, 2023

5  out of  5 rating by Rebecca Stroud
"My first experience working with Nancy was after my mom passed. She was so kind & explained everything step by step. She made such a good impression Afterwards are family decided to switch insurance companies. When my family experienced the loss of my sons 11 month old son . the office put together a raffle. The proceeds was given to my son to help with final expenses . They are so much more than a insurance company. They truly care about their customers."
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Lindsey McGee

October 11, 2023

5  out of  5 rating by Lindsey McGee
"Elizabeth is always a pleasure to talk to and deal with. She’s always looking at ways to save you money while keeping the options you want and need."
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Tammy Glasscock

September 26, 2023

5  out of  5 rating by Tammy Glasscock
"Nancy found a policy for both my home and automobile with savings. Everyone in the office is friendly and professional. I highly recommend them!"
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Darnett Carr

August 25, 2023

5  out of  5 rating by Darnett Carr
"These ladies are amazing! They saved me so much on my car insurance, got me better coverage, lower deductible and renters insurance. Highly recommend!"
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Belinda Deming

July 31, 2023

5  out of  5 rating by Belinda Deming
"Very knowledgeable, honest and accommodating."
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Michael Marinelli

July 26, 2023

5  out of  5 rating by Michael Marinelli
"Always very helpful and professional. We have enjoyed every meeting and conversation with Nancy Baca’s team at State Farm Insurance in Centralia, MO Thank you!"
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Kyle Tuggle

July 24, 2023

5  out of  5 rating by Kyle Tuggle
"Very respectful and great attitude towards customers. Also very friendly"
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Bob Cope

July 21, 2023

5  out of  5 rating by Bob Cope
"Nancy is a very knowledgeable and helpful agent. You will receive personal attention and a friendly voice from everyone in her office!"
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Misti Herron

April 26, 2023

5  out of  5 rating by Misti Herron
"They are amazing and have great rates!"
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meredith cockrell

April 22, 2023

5  out of  5 rating by meredith cockrell
"Nancy was very quick to respond to our needs and had all the needed information right away."
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LaDonna Wanack

April 1, 2023

5  out of  5 rating by LaDonna Wanack
"Nancy, Elizabeth and Rebecca are very knowledgeable with insurance and have all been a great help to me with all my insurance needs. I'd highly recommend Nancy Baca with State Farm!"
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Jodi Phillippe

March 18, 2023

5  out of  5 rating by Jodi Phillippe
"We could not be happier with our experience with Nancy and Elizabeth! They were able to help us with multiple policies, all for MUCH less than we were paying for one with our previous company! Friendly, honest, and caring. Above and beyond customer care for sure!"
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George Moore

February 9, 2023

5  out of  5 rating by George Moore
"Not only has State Farm offered me a plan at a competitive price, but the staff has been exceptionally helpful and friendly."
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Chad Bensley

January 17, 2023

5  out of  5 rating by Chad Bensley
"Good experience. Told me the best way I could save money on my policies."
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Linnea Bailey

January 7, 2023

5  out of  5 rating by Linnea Bailey
"My husband and I went to Nancy's office to reevaluate our policy. I had recently been in a car wreck and discovered that our policies needed to be updated.We knew that we wanted to make changes, but were not quite sure how to do it. With their help in the office, we were able to make those changes we wanted and needed. We left the office knowing that we had peace of mind with financial security. Our new policy filled in the gaps and even included an umbrella to cover us even more. We are so thankful for Nancy and her staff for their help."
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Rodney Anderson

January 5, 2023

5  out of  5 rating by Rodney Anderson
"Annual insurance checkup today with Destinee went great!!!"
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Daniel Hamilton

November 18, 2022

5  out of  5 rating by Daniel Hamilton
"I was pleased and relived when Nancy helped me in completing a clam for the air-condition unit for my home."