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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackson Burks

March 17, 2025

5  out of  5
rating by Jackson Burks
"Very helpful and professional"
We responded:
"Thank you Jackson! We appreciate you too. "
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CARRIE DURANT

February 27, 2025

5  out of  5
rating by CARRIE DURANT
"I appreciate Nancy going over our policies and talking to me about changes we want made. It was a good conversation!"
We responded:
"You are welcome! Always a pleasure to talk with you about your insurance needs. "
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An Mc

February 25, 2025

5  out of  5
rating by An Mc
"Nancy and her entire staff, have always gone above and beyond to check on customers in hard times and bad. We will always be glad to recommend this office for ALL your insurance needs - a Great part of the community."
We responded:
"Thank you so much for your kind words! We truly appreciate your trust and are honored to be a part of this wonderful community. It’s always our priority to go above and beyond for our customers, especially during tough times. Your recommendation means the world to us. If you ever need anything, we’re always here to help! -Nancy"
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Nick O

February 21, 2025

5  out of  5
rating by Nick O
"I like working with Elizabeth at Nancy Baca State Farm. She is friendly, answers all my questions, and helps make sure we have what we need for insurance."
We responded:
"Thank you for the great review, Nick! We’re so happy to hear that Elizabeth has been able to assist you with your insurance needs and that she’s been friendly and helpful. We truly appreciate your feedback and are always here to help whenever you need us! -Nancy"
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Jessi Jackson

February 14, 2025

5  out of  5
rating by Jessi Jackson
"Chrystal was very informative and helpful. She is a nice lady to talk to when you need some help."
We responded:
"Thank you Jessi! We are so glad you had a pleasant experience with Crystal. We appreciate your business. Nancy "
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Andrea Winingar

February 13, 2025

5  out of  5
rating by Andrea Winingar
"We loved meeting with Stacy and Nancy today! We learned alot about coverage and what worked for us. EVERY question was answered EVERY concern was answered and we loved the price difference from our previous company was great! The welcoming atmosphere was amazing! Every aspect of our policy's was gone thru with a fine tooth comb. I couldn't be more happier with the interaction! Thank you guys for all your support!"
We responded:
"You are more than welcome! We love to educate and help people with their insurance needs. Thank you for choosing us to protect you and your family. Nancy"
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Denise Hill

January 31, 2025

5  out of  5
rating by Denise Hill
"Nancy and Elizabeth are always friendly and helpful. I have been with State Farm for a long time and never worried about service."
We responded:
"Denise I hope you can see me in the office doing the wave! We appreciate you and Justin very much. Your trust and confidence in us means so much. Thank you! Nancy"
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Jeff Sexton

January 24, 2025

5  out of  5
rating by Jeff Sexton
"Crystal Mengel did very well with every aspect of my transition from another insurance company. Very polite and knowledgeable.Thank You Crystal!"
We responded:
"Thank you for the great feedback, Jeff! We’re so glad to hear that Crystal made your transition smooth and that you had a positive experience. We’ll be sure to pass along your kind words to her. If you ever need anything in the future, don’t hesitate to reach out. – Nancy"
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Carla Murphy

January 16, 2025

5  out of  5
rating by Carla Murphy
"Nice friendly people. Very attentive and explained things Very well. I like the people at Nancy Baca's State Farm office."
We responded:
"Thank you for your kind words, Carla! We’re so glad to hear that you had a positive experience and that our team was able to provide attentive service and clear explanations. If you ever need assistance in the future, please don’t hesitate to reach out! We're here to help. -Nancy"
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Tammy Comer

December 11, 2024

5  out of  5
rating by Tammy Comer
"I love all my agents here in Centralia. Very friendly and always helpful."
We responded:
"Thank you Tammy! We love 5 Stars! "
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Glenda Miller

November 20, 2024

5  out of  5
rating by Glenda Miller
"Always great service!!"
We responded:
"Thank you Glenda! We appreciate you and your family trusting us with your insurance needs. Nancy Baca "
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Sara McDermott

October 24, 2024

5  out of  5
rating by Sara McDermott
"Getting insurance can be such a headache but it’s been such a breeze working with Nancy and her team! The app is so simple to use. Any questions I’ve had have been answered promptly and politely. I feel like they really care about us as customers and go the extra mile to make sure our needs are met!"
We responded:
"Thank you very much, Sara! I’m so glad to hear you're happy with the experiences you've had with our team and app! We want to make sure you feel comfortable and informed, and it’s our mission to make the insurance process as smooth as possible. If you ever have questions or need assistance, we're here to help. Thank you for choosing us! -Nancy"
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Lisa Bennett

October 5, 2024

5  out of  5
rating by Lisa Bennett
"Enjoyed our first meeting with Nancy Baca from State Farm. She was very open with options/details that pertained to us, but not pushy or overbearing. Provided us with detail that either saved us money or helped us understand gaps we had in current coverage that was not explained by our last agent."
We responded:
"Thank you for the 5 Star Review Lisa! I appreciate you trusting me with your families insurance needs. "
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Jennifer Eide

August 13, 2024

5  out of  5
rating by Jennifer Eide
"I have loved working with Nancy’s office! They have been quick in response to my questions and followed through with all that needed to be done. Great prices too! I called around and was happy with their quotes. Love State Farm!"
We responded:
"Thank you so much for your kind words, Jennifer! It’s fantastic to hear you’re happy with our office! We're glad we're able to help you choose coverage that fits your budget. We also want you to know we truly appreciate your support and are thrilled to have you as part of the State Farm family. If you ever need anything else, don’t hesitate to reach out! -Nancy"
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Erica House

July 29, 2024

5  out of  5
rating by Erica House
"Steve was absolutely amazing! He was very helpful and broke things down for me to understand better. I would definitely love to speak to him again in the future!"
We responded:
"Thank you for your feedback, Erica! I'm very glad to hear about your positive experience with Steve! We're proud to have him on our team, and he's always happy to help however he can. If you have any other questions, feel free to reach out to us. -Nancy"
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Jason Schultz

July 10, 2024

5  out of  5
rating by Jason Schultz
"Very nice and reliable people"
We responded:
"Thank you Jason. We appreciate you choosing us to take care of your family insurance needs. "
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Sam Warfel

June 27, 2024

5  out of  5
rating by Sam Warfel
"Very very VERY helpful and kind people. Stephen Terry is the MAN! I appreciate how diligent and responsive they are in a timely manner. Highly recommend!"
We responded:
"Thank you so much, Sam, for your enthusiastic feedback! I'm thrilled to hear that you found our team, especially Stephen, to be so helpful. Your recommendation means a lot to us, and we're happy to assist you! Please feel free to reach out if there's anything else we can do for you. Thank you once again for your kind words and for choosing our services. -Nancy "
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uhJuicy

June 13, 2024

5  out of  5
rating by uhJuicy
"Nancy Baca is an exceptional insurance agent who treats every client like family. Her extensive knowledge and professionalism are evident in every interaction, making complex insurance options clear and accessible. Nancy's genuine care and empathy set her apart; she goes above and beyond to ensure her clients feel valued and supported. Whether you're seeking home, auto, or life insurance, Nancy provides personalized, honest advice and is always a reliable presence in times of need. I wholeheartedly recommend Nancy for her outstanding service and heartfelt dedication to her clients."
We responded:
"Thank you so much for your incredibly kind words! It's truly an honor to be recognized in such a meaningful way. As your insurance agent, I aim to provide personalized service that exceeds your expectations and makes you feel like part of the family. I care very much about making sure people are protected and choose the coverage that works for them, so I greatly appreciate you acknowledging my efforts. Your recommendation means the world to me, and I'm grateful for the opportunity to serve you. I'm here to help if you need anything. -Nancy "
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Alex Wathen

June 12, 2024

5  out of  5
rating by Alex Wathen
"Stephen Terry was very informative and helped me to find the perfect coverage for me and my family. He has been goated in the world of insurance. Would fully recommend"
We responded:
" Alex, thank you for your glowing recommendation of Stephen! I'm so glad he's been reliable with his assistance. Stephen is indeed a valued member of our team, and we are proud to have him representing us. We truly appreciate your recommendation, and we look forward to serving you and your family again! -Nancy "
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Eva Justice

June 12, 2024

5  out of  5
rating by Eva Justice
"Very friendly staff and eager to make sure your needs are met."
We responded:
"Thank you for your kind words, Eva! We greatly appreciate your acknowledgment of our efforts! Providing friendly and helpful service to our is our priority, so it's wonderful to know that our team succeeded in making your experience a positive one. Let us know if there is anything else you need. -Nancy"
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ADVANTAGE JEWELS

June 12, 2024

5  out of  5
rating by ADVANTAGE JEWELS
"Very pleasant and informative. Thanks Elizabeth!"
We responded:
"Thank you for your positive feedback! I'll be sure to pass along your appreciation to Elizabeth. I'm glad she was able to help! Let us know if there's anything else you need. -Nancy "
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Belinda Deming

June 10, 2024

5  out of  5
rating by Belinda Deming
"Very knowledgeable, honest and accommodating. Always helpful and positive in all instances."
We responded:
"Thank you so much for the kind words, Belinda! Your positive feedback feels so rewarding for our team to hear! We appreciate your support and we're always here to help, so just give us a call when you need us. -Nancy"
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Sarah Graves

June 10, 2024

5  out of  5
rating by Sarah Graves
"Elizabeth and the crew are doing awesome job"
We responded:
"Thank you so much, Sarah! Your feedback means so much, and our team deeply appreciates your support! Please let us know if you need anything! -Nancy"
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Megan Korte

June 10, 2024

5  out of  5
rating by Megan Korte
"Elizabeth was super helpful and adjusted my car insurance within minutes! Always a breeze with Nancy Bacas office!"
We responded:
"That's great to hear, Megan! I'm so glad Elizabeth could quickly and smoothly help you with your car insurance! We're grateful for the opportunity to serve you and we're happy to help. Elizabeth and the rest of our team are here if you need anything else. -Nancy"
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Stephen Terry

February 23, 2024

5  out of  5
rating by Stephen Terry
"Nancy cares about you. She's a knowledgeable risk advisor and also a good neighbor. She isn't afraid to roll up her sleeves to get to work and will get involved. I've never had an agent like her. I saw my previous Agent twice and spoke them once. You walk into Nancy's office and you're treated like family."
We responded:
"Stephen Terry- Thank you for your kind words about our services. I am thrilled to hear of your excellent experience. Providing professional and prompt service is a top priority for us, and I’m glad to know that we were able to address all your questions and concerns. I also appreciate your recognition of our commitment to treating you like family. If there is anything else we can assist you with, please feel free to reach out! - Nancy "